Shipping & Returns
SHIPPING POLICY
We offer free shipping on orders over $200, and we ship internationally! We highly recommend adding shipping protection to your purchase for $5. This protects your shipment in the event of loss or damage in transit and we will provide you a replacement. If you forgo the shipping protection, we are not responsible for lost or damaged items.
RETURN & EXCHANGE POLICY
Once an order is placed it cannot be changed or cancelled. Items purchased on sale or clearance are a final sale. Any items that have been purchased at full price can be returned within 14 days of receipt.
A return or refund will only be issued if the piece purchased at full price still has all original tags/packaging in tact. Any indication of wear, washing, stains hair and odours, or damage means the item(s) will not be refunded or exchanged.
Once a refund is approved it will be initiated 3-5 business days once the package has been received.
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To initiate a return, please email info@canuckikids.com with the details below:
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Your full name as purchaser along with order number
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Reason for return
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Photo of issue
The shipping cost of returning the item is the full responsibility of the customer, and the postmarked date must be within 14 calendar days of original delivery.
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Items that have been used/worn/washed will not be accepted.
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